Refund Policy

At Felax — Spa Connecting App, we are committed to transparent and fair booking practices. This policy outlines guidelines for cancellations, refunds, and partner subscriptions.

1. Customer Spa Appointment Cancellations

• Direct Bookings: Because therapists and suites are reserved specifically for your slot, cancellation policies are set by individual spa hosts.
• Flexible Rescheduling: Most partner spas allow free appointment rescheduling when notified at least 4 hours prior to your session.
• Advance Deposits: If you paid an advance slot reservation fee directly to a spa, refund eligibility is governed by the spa's cancellation terms.

2. Partner & Host Subscriptions

• If a spa host purchases a listing subscription and our verification team determines the establishment cannot be approved due to policy violations, a 100% full refund will be issued.
• Subscription cancellation requests submitted within 7 days of purchase are eligible for review by contacting support@felax.local.

3. Dispute Support & Assistance

In the event of service dissatisfaction, double charging, or disputes with a spa partner, our customer relations team is ready to assist. Contact us at support@felax.local with your booking details.

4. Processing Timeline

Approved refunds are returned to your original payment method (Bank Account, UPI, or Card) within 5 to 7 business days.